REPAIRS & SERVICE

General
 

Products without a valid Return Merchandise Authorization (RMA) provided by our technical support team clearly indicated in permanent marker on all sides and all parcels of the shipment will be refused upon receipt and returned to sender.

Non-Warranty Service
 

All non-warranty service is processed by our technical support team with work operating on an estimate basis. No work will be started unless an estimate has been approved. You will be responsible for the cost of any parts, labor, and shipping charges from the origin location to our facility and from our facility to the final destination.

Product Disposal
 

If the sender of a repair deems that the repair costs are greater than the product’s worth, Chris’ Coffee Service will dispose of the product(s) and only a $75 estimate fee will be charged. Prior to the disposal, a release form needs to be signed by the sender.

Product Disposal Release Form

Refusal of Service
 

If refusal of service has been made, for any reason, and the sender would like the product(s) returned to the origin address, the refuser will be responsible for the non-refundable diagnostics fee of $75 and the costs of shipping. The costs of shipping are defined as: shipping the product(s) from our facility to the origin location, shipping from the origin location will have already been covered by the sender i.e. owner of the product(s) being serviced.

Service Timeline
 

Service timelines are subject to parts availability. A clearly articulated timeframe will be provided upon inspection and on an estimate basis. The estimate amount will be communicated to the sender via our technical support team as soon as 3-days but no longer than 30 business days of receipt.

Warranty Service
 

Please note, the condition and symptoms of all machines received by our repair shop will be assessed by a technician to determine the eligibility for warranty repair services.

To obtain warranty service, telephone troubleshooting and basic diagnostic actions are required. Warranty service will not be processed if reasonable diagnostic actions are refused. Reasonable diagnostic actions are defined as: any request by a representative of Chris’ Coffee Service requiring basic senses (sight, sounds, smell, or touch) or a screw driver and a wrench. We insist that all original packaging is used in the return shipment of your product(s) to minimize the chances of damage during transit.

If a resolution remotely cannot be established with a qualified service technician’s assistance from Chris’ Coffee Service, the technician will provide a valid Return Merchandise Authorization (RMA). Products without a valid Return Merchandise Authorization (RMA) provided by our technical support team clearly indicated in permanent marker on all sides and all parcels of the shipment will be refused upon receipt and returned to sender.