Return Policy for brands: Ascaso, Elektra, VBM
Returns accepted and refunds provided only on units deemed defective by Barista Boss and reported within first 5 days of customer receipt.
THE MANUFACTURER OR ITS AUTHORIZED TECH SUPPORT AGENT SOLELY DETERMINES IF THERE IS A DEFECT. TEMPERATURE, TASTE OF COFFEE, POSSIBLE ADJUSTMENTS THAT MAY BE NEEDED, LACK OF PROPER GRINDER, LACK OF FRESH COFFEE, OR INEXPERIENCE ARE NOT CONSIDERED DEFECTIVE.
Refunds can take up to 30 days from our receipt of defective return to process.
No returns/no refunds on accessories, parts, or coffees.
Warranty Limited to Manufacturer’s Defect
One year parts and labor warranty limited to manufacturer’s defect unless otherwise noted. Plumb-able machines only have a one year parts warranty.
Customer/retailer responsible for return shipping costs after first five (5) days after receipt/delivery. This limited warranty overrides any manufacturer warranties or warranties stated in the manufacturer’s manual. For all warranty assistance, the retailer, NOT END USER, must contact Barista Boss via email with customer’s contact information, purchase date, model number, and detailed description of claimed problem. Please understand we need this information as consumers try to acquire warranty assistance after the warranty period. Most customers do not have a receipt to make a claim.
Exclusions to limited warranty applicable to products as noted. The following exclusions, which are not limited to, include and apply to the product during the warranty period:
Expendable items and items whose damage occurs as a result of failure to follow instructions that come with the product.
Problems related to water damage, poor water quality, and scaling.
Products for which the applicable serial number has been removed or altered.
Any product that has been damaged or rendered defective as a result of accident, abuse, misuse, lack of reasonable and necessary maintenance/cleaning, neglect, faulty installation, mishandling, damage during shipment, line power surge or any external causes.
Operation of product outside the parameters stated in the user documentation that shipped with product.
Usage of parts not manufactured by original manufacturer.
Modification or service by anyone other than our authorized distributor or an authorized warranty provider.
Any acts of God, such as, but not limited to, lightening, flood, or fire.
The cost of installations or routine maintenance items, such as gaskets, o-rings, grinding burrs, and other normal wear and tear items.
Usage of product in a commercial environment/setting/purpose.
Warranty period is not transferable.
Shipping costs to ship product back to authorized warranty center provided.
On-site labor, and/or expedited shipping cost of parts to customer for self-repair.
Products shipped or brought outside the United States of America.