Return Policy

We are committed to providing you excellent service and helping you find the machine that best suits your needs. Included below are our policies which govern shipping damage, exchanges & returns and warranties. If you have any questions on these policies, please don't hesitate to email us: support@baristaboss.com


Delivery Policy (Within 5 Days of Delivery)
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.

Damaged Merchandise
Items are carefully packaged to protect against damage during shipping. Please thoroughly inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process with the shipping vendor.

Missing Merchandise
Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.

Defective or Malfunctioning New Merchandise
If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can send a replacement. All replaced items will have a new 5 day return window extended to it, or the remainder of the return window from the original purchase, whichever is longer.


Exchange and Return Policy: Purchases via the Phone or Website
Phone or website purchases are eligible for return within 30 days of the ship date. Shipping and handling fees will not be reimbursed; if you selected Free Shipping during checkout, we will deduct our original shipping and handling fees from your overall refund.

All purchase orders paid with a credit card, PayPal, and financing are subject to a 4% fee for all items returned. 

How to Request an Exchange or Return
You must first obtain a Return Merchandise Authorization (RMA) number from us for your exchange or return to be accepted.

Contact us via email: support@baristaboss.com
Let us know why you'd like to return the machine—we'll help you determine if there is an exchange that will better suit your needs
We will send an RMA email to you with detailed instructions on exchanging or returning your merchandise
Please review the merchandise-specific policies below to learn about what we can and cannot take back.

Espresso Machine, Coffee Maker, Grinder, Roaster or Blender (all electric appliances)
Machines must be received in 'Like New' condition. If your equipment arrives in this condition, we will refund your original payment method the full purchase amount less our original shipping & handling costs. Equipment that is not received in this condition will be assessed for damage and may be subject to refurbishment fees.

Note: Espresso machines that have been modified or customized (such as a self-installed PID or plumbing adaptation) are not eligible for return. However, PIDs installed at the time of purchase by SCG, or those that have been factory installed by the manufacturer, are still eligible for return.


Free or Included Items
We'll apply a full credit back on all unopened, unused free non-consumable accessories that are returned with the original machine. If you plan on exchanging the machine, feel free to hang onto these items instead of receiving new free accessories on your replacement machine. Unfortunately, due to quality control issues, we cannot accept any returns of consumable goods such as coffee, syrups or sauces. The cost of these will be automatically deducted on all returns.

Promotional Gift Cards included with purchase do not carry cash value. When the original purchase is returned, gift card balances will be cancelled and any redeemed value deducted from your final refund.

Non-Consumable and Accessory Items (non-electric)
We will take back any unopened, unused non-consumable items. We will apply a credit to your original payment method in the amount of the price paid minus any shipping & handling costs, if applicable.

Consumable Items
Due to quality control and food safety issues, we are unable to accept returns on any consumable items such as coffee, syrups and/or sauces. Even if these items are still sealed, we cannot assume they are tamper-free once they are out of our hands.


What is 'Like New' Condition?
We're reasonable and understand that a machine used a few times isn't going to be absolutely perfect; however, it does need to be pretty close for us to sell it as a certified used machine to another customer. When returning a machine to us, please make sure that it will arrive to us in 'Like New' condition, which we define as the following:

All Original Components Intact: You must return every original component of the machine, such as the original packaging, drip tray, portafilter, brew head (if removable), filter screens, filter baskets, user manuals, tampers, CDs, scoops, etc. Basically, if it came in the box, send it back.
No Scratches, Dents or Stains: The machine and all components must be free of any surface marring.
Thoroughly Cleaned: The machine, all parts and components must be absolutely clean and free of any coffee grounds, water and/or milk residues.
If you have any questions regarding how our returns work, please do not hesitate to contact us -- we are always happy to discuss this with you!

Shipping Policy


Barista Boss strives to provide excellent service and makes its best effort to meet the timing commitments detailed in this policy. Please thoroughly review this so that you know what to expect regarding receipt of your order with us.

General Terms
We ship to 48 United States. We are able to ship some items to APO/military addresses but weight restrictions may apply and orders must be placed over the phone and not online. We currently do not ship outside of the United States.

Order Cancellation and Changes
Once a tracking code has been generated, we will not cancel or make changes to your order.

Shipping Method
We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout. Orders will be shipped using our preferred provider and we are unable to accommodate shipping orders on a customer's personal shipping account.

Free/Included Items
Free or bonus items included with purchase may be substituted with other items of similar value as necessary and will be shipped using the lowest cost means available.


Address Changes
Packages will be delivered to the address confirmed on your order. For security, address changes cannot be made after the order is placed. We are unable to change shipping addresses, redirect, or place a hold on a shipped package.

Refused Delivery
If you elect to refuse the delivery of the items you ordered from Barista Boss or return items without requesting a RMA (Return Merchandise Authorization), a 20% restocking fee plus original shipping charges will be deducted from your refund.

Paid Shipping Terms
Washington:

Orders placed with expedited ground service selected (USPS, Fed Ex Ground, Fed Ex Home Delivery) before 4PM Pacific Time that are fulfilled from our Seattle warehouse will ship same business day; those placed on Saturday or Sunday will ship next business day. Orders placed with Fed Ex Overnight, 2 Day Air, or 3 Day Express selected before 1PM Pacific Time that are fulfilled from our Seattle warehouse will ship same business day; those placed on Saturday or Sunday will ship next business day.

Indiana:

Orders placed with expedited ground service selected (USPS, Fed Ex Ground, Fed Ex Home Delivery) before 4PM Eastern Time that are fulfilled from our Indiana warehouse will ship same business day; those placed on Saturday or Sunday will ship next business day. Orders placed with Fed Ex Overnight, 2 Day Air, or 3 Day Express selected before 1PM Eastern Time that are fulfilled from our Indiana warehouse will ship same business day; those placed on Saturday or Sunday will ship next business day.

Paid shipping methods are guaranteed up to the amount of any paid shipping. In the event the shipping date is not met, a refund on the shipping charge may be requested by contacting Customer Support.

Commercial Equipment
The customer is responsible for all freight charges on commercial machine shipments.

Timing of Your Shipment
You are responsible for choosing the appropriate shipping method in determining the timing of your delivery. To confirm estimated shipping time, enter your ZIP code into the cart before checkout. For guaranteed delivery by a specific date, you may need to choose an expedited shipping method. If you have any questions about the timing of your shipment, please contact us prior to placing your order. Some products are shipped directly from the manufacturer in order to save time and/or distance.

In general, shipping carrier estimates are best effort and not guaranteed. We have provided links to our carriers' policies below for your convenience:

FedEx
UPS
Please Note: Fed Ex Home Delivery business days are Tuesday through Saturday.

Damaged, Missing, Defective or Malfunctioning New Merchandise Policy
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.

Damaged Merchandise
Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process.

Missing Merchandise
Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.

Defective or Malfunctioning New Merchandise
If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can send a replacement.