Return policy for brands: Lelit, Ponte Vecchio, Bezzera, ECM, La Nuova, Macap, Mazzer, Quamar
Returns accepted and refunds provided only on units deemed defective by Barista Boss and reported within first 5 days of customer receipt.
BARISTA BOSS OR ITS AUTHORIZED TECH SUPPORT AGENT SOLELY DETERMINES IF THERE IS A DEFECT. TEMPERATURE, TASTE OF COFFEE, POSSIBLE ADJUSTMENTS THAT MAY BE NEEDED, LACK OF PROPER GRINDER, LACK OF FRESH COFFEE, OR INEXPERIENCE ARE NOT CONSIDERED DEFECTIVE.
Refunds can take up to 30 days from our receipt of defective return to process.
No returns/no refunds on accessories, parts, or coffees.
All purchase orders paid with a credit card, PayPal, and financing are subject to a 4% fee for all items returned.
One year parts and labor warranty limited to manufacturer’s defect unless otherwise noted. Plumb-able machines only have a one year parts warranty.
Customer/retailer responsible for return shipping costs after first five (5) days after receipt/delivery. This limited warranty overrides any manufacturer warranties or warranties stated in the manufacturer’s manual. For all warranty assistance, the retailer, NOT END USER, must contact Barista Boss via email with customer’s contact information, purchase date, model number, and detailed description of claimed problem. please understand we need this information as consumers try to acquire warranty assistance after the warranty period. Most customers do not have a receipt to make a claim.
Exclusions to limited warranty applicable to products as noted. The following exclusions, which are not limited to, include and apply to the product during the warranty period:
- Expendable items and items whose damage occurs as a result of failure
to follow instructions that come with the product,
- 2. Problems related to water damage, poor water quality, and scaling,
- Products for which the applicable serial number has been removed or
- Any product that has been damaged or rendered
defective as a result of accident, abuse, misuse, lack of reasonable
and necessary maintenance/cleaning, neglect, faulty installation,
mishandling, damage during shipment, line power surge or any external
- Operation of product outside the parameters stated in
the user documentation that shipped with product,
- Usage of
parts not manufactured by original manufacturer,
or service by anyone other than our authorized distributor or an
authorized warranty provider,
- Any acts of God, such as, but not
limited to, lightening, flood, or fire,
- The cost of
installations or routine maintenance items, such as gaskets, o-rings,
grinding burrs, and other normal wear and tear items,
- Usage of
product in a commercial environment/setting/purpose,
period is not transferable,
- Shipping costs to ship product
back to authorized warranty center provided,
- On-site labor,
and/or expedited shipping cost of parts to customer for self-repair,
- Products shipped or brought outside the United States of
- Cosmetic defects
For orders that have a tracking number produced and/or shipped, an order can not be canceled. Refunds, less shipping costs and cancellation fee, will only be provided if the customer refuses delivery and the item is returned in brand new condition in an unopened box. Barista Boss reserves the right to determine the outcome of a refund, and shipping costs (both ways) AND a cancellation fee of 20% will be deducted from any credit.
For Prepay customers, a 3% cancellation fee is deducted from the credit for all cancelled orders.