Rocket Espresso Warranty
Rocket Espresso USA’s warranty is supported and serviced by Seattle Coffee Gear’s Repair Center in Lynnwood, Washington.
To receive warranty support on your equipment through Seattle Coffee Gear, you must provide proof of purchase in the form of a receipt. Please note: We can not correlate warranty to the original order number without this receipt; you must provide this information in order to receive warranty support. Warranties are non-transferable.
The warranty covers parts and labor required to repair the machine and any
mechanical or electrical components (including, but not limited to, control boards,pumps, boilers, wiring, brew groups, hoses or motors) from defect or failure under normal use conditions. The warranty includes free return shipping to any location within the continental US. Customer must pay to ship the machine to our repair center if necessary.
What isn't Covered?
Warranty troubleshooting and repair does not apply to the following:
Any defect arising from the misuse of the machine, including but not limited to:
● Not properly refilling the boiler during brewing and steaming processes,
resulting in burnt out components
● Excess scale buildup from unfiltered, hard water
● Lack of regular thorough cleaning of the milk frothing components
● Lack of regular maintenance of the machine's brew head
● Damaged internal components from improper descaling
● Use of non-commercial/household equipment in a commercial environment
Normal wear and tear on the machine, including but not limited to:
● Replacement of gaskets
● Scratches, dents or other surface marring of any components
● Grinder burr replacement
Regular maintenance, including but not limited to:
● Thorough cleaning of the milk frothing components
Shipping to Alaska, Hawaii, APO/military addresses or outside of the US is not
covered by the warranty; in these cases, the customer is responsible for shipping costs in both directions.
Who Do I Contact for Warranty Services?
Contact us by phone: 800-590-4105
Contact us by email: support@Baristaboss.com
To initiate warranty service, we will need your equipment's original order number, located on your packing slip or original sales receipt, as applicable.
Please note that we will primarily troubleshoot the issue over the phone, so
contacting us when you are in front of the machine and able to perform basic
actions is important. If we are unable to resolve the issue over the phone, you will be provided information on how to deliver your machine to our repair center.
Do not send your equipment to us for repair without contacting us first to diagnose and setup an authorization. All equipment shipped without a valid authorization are subject to refusal at our warehouse.
How Long Will it Take for a Warranty Repair?
Once we receive your machine in our repair center, we commit to repairing and
returning your machine to you within 30 business days.