Shipping & Delivery
**Ships via UPS and a signature is required. You are required to sign for all of our deliveries**
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Support@Baristaboss.com
- All DAMAGE claims must be reported within five (5) days of receipt/delivery and the equipment must NOT be used. Customers should not use the equipment and must keep all original packaging. Replacements for damages are charged to your account, and credit is issued upon satisfactory return of damaged shipment. Satisfactory returns must include the original accessories, original packaging, and proper packing of loose articles to avoid damage. Failure to comply will result in denial of credit to your account due to denial of payment of claim from the common carrier.
- All Defects On Arrival (DOA) must be reported within five (5) days of receipt/delivery. Replacements for DOAs are charged to your account, and credit is issued upon satisfactory return of defective shipment. Satisfactory returns determined defective by Barista Boss must include the original accessories, original packaging, and proper packing of loose articles to avoid damage. Failure to comply will result in denial of credit to your account.
- All claims for missing item(s) and/or component(s) must be reported within five (5) days of receipt/delivery. Barista Boss only responsibility will be to ship the missing item or component. Missing item(s) or component(s) external to the machine are not considered a defect.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to Support@Baristaboss.com and we will process an insurance claim on your behalf.
For cancellations, the customer should email us at support@Baristaboss.com as well as phone us as quickly as possible 800-590-4105.
For orders that have a tracking number produced and/or shipped, an order can not be canceled. Refunds, less shipping costs and cancellation fee, will only be provided if the delivery is refused and the item is returned in brand new condition in an unopened box. Barista Boss reserves the right to determine the outcome of a refund, and shipping costs (both ways) AND a cancellation fee of 20% will be deducted from any credit.
For orders that have NOT shipped, a 3% cancellation fee for PrePay credit card customers is deducted from the credit.
Return Order Policy
Returned orders, for reasons other than a defective or damaged items, are subject to a restocking fee that is equal to 20% of the price of your order. You (the buyer) will be responsible for any return shipping costs for both directions (from the supply center to you, and back to the supply center). The purchase price (minus the restocking fee and initial shipping costs) will then be refunded to you when our supply center processes your returned item. Generally, Espresso Machines, Grinders, and all accessories must be returned within 30 days, new, unused, and in original packaging. Depending on the brand, the allotted time available for returns many vary. Please visit the product page for any brand-specific return policy. As a security precaution, refunds will only be issued to the original credit card that you used when placing your order.
Under no circumstances are we able to accept returns of commercial machines or grinders. This is a policy instated by the manufacturers we work directly with.
If you have any further questions about our returns/cancellation policy, feel free to contact us at Support@BaristaBoss.com