All warranty is void if equipment is used in a commercial application where the product(s) do not carry one or many of the following approvals: UL, NSF, UTL, ETL.

Warranty Provider

The warranty is provided by the seller, Chris’ Coffee Service, who is the warranty provider of all brands on our website with some exceptions for example: Baratza, Acaia, La Marzocco Linea Mini. For questions regarding warranty’s manufacturer provided as opposed to seller – contact the manufacturer directly.

What's excluded?
    1. Necessary service that is the direct result of scale build up IS NOT covered under warranty and is classified as misuse and abuse

    1. Preventable clogs in grinding mechanisms

    1. Failure to adhere to manufacturer recommended use (misuse and abuse)

    1. Failure to adhere to the resources provided on the product page or within our knowledge base

    1. Improper use not intended by the manufacturer i.e, machine intended for consumer use in use in a commercial application

    1. Damage sustained from shipping and handling

    1. Improper assembly

    1. Improper storage

    1. Removal of the product from the intended region of use i.e. using a 110v machine in a 220v environment

    1. Modification that alters the product manufacturers’ intent or modifications or service performed by anyone other than Chris’ Coffee Service

    1. Materials or products that are not manufactured by the product(s) manufacturer under warranty

  1. Acts of god, such as but are not limited to lightning, flood, power outages and surges, or fire.